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FAQ

For more information re shipping & order, please click here
For more information re our return policies, please click here

How Long Does The Delivery Take?
Check here for more information.

How Can I Track My Shipment?
An email that contains a tracking number will be sent to you once your package is dispatched (within 3 business days after your order is placed). You can track your order by clicking the tracking number in the email.

Where is my shipping confirmation email?
Your shipping confirmation email will be sent to your email address once your package is dispatched (within 3 business days after your order is placed). Please also check your spam or junk mail folder.

If you are still not able to find it, please email us at info@ohojdesign.com.


What Payment Methods Do You Offer?
You can pay with Visa, Mastercard, or PayPal. All our payments are processed in USD.

How about duties and taxes?
Treelyhome is not responsible for any import fees, customs, duties, or other taxes imposed by your respective country.

Can multiple orders be combined?
Due to high volume of orders we cannot combine orders. Please be sure to place all desired items in the cart before checking out.

Is my payment secured?
Your payment is secure and your information will always remain private. All information is encrypted to ensure the overall security of sensitive information.